Why the Xfinity Wi-Fi hotspot is not working

Xfinity is the US-based company that provides its customers with the network connectivity services that are one of the biggest services on this planet and can be used to access the internet by using any device.

Many users came across some of the issues in the working of this network service and search for the reasons of why is Xfinity Wi-Fi Hotspot not working and some of the common reasons are mentioned below.

• Using the operating system of the older version in the device.
• Distance between the device and the Xfinity router is too big.
• Wi-Fi settings are not properly set up in the device.
• The connected device is infected with a computer virus.

A user can resolve this issue by using the following fixes.

Update the OS of the connected device

Updating the software or operating system is always beneficial for the user to get rid of any issue of not working of the OS of the device.

Every update adds some new and special features in the device that can resolve the connectivity issue in the device.

How to update the OS on Desktop device?

A user can start the update process by using the following method.

• Open the desktop device and click on the Windows icon.
• Select Settings and open the Update & Security section.
• Choose the pending updates and resume it.

A user can also update the OS of the mobile device (android or iOS) if they are using a mobile device to connect with Wi-Fi.

Check the position of the device and the router

Xfinity router has a particular range within which the signals emitted by the router can be properly used by the device for connecting to the internet.

For this reason, every user is recommended to keep the connected device and the router close to each other and ensuring that the device remains at a particular location.

Configure the Wi-Fi settings

Xfinity Wi-Fi allows the user to enable or disable the Wi-Fi hotspot of this service thus, a user is recommended to ensure that the hotspot feature is enabled in the My Account section of the Xfinity.

You will not be able to use the services of hotspot if the device which you are using is not compatible with the service provided in this case a user should change the device.

Remove any virus from the device

A user can also remove the connectivity issue of the Xfinity Wi-Fi hotspot by deleting any malicious item that can hamper the working of that device.

Some Viruses can damage the connectivity software that leads to the non-working of the hotspot service but can be removed by using the anti-virus software(s).

In addition to this, a user can also opt for the option to reboot the device for solving the problem.

If the user is unable to solve the problem of Xfinity Wi-Fi Hotspot not working then he can contact the customer support services of Xfinity to get more information for resolving this issue.